Guide to Roving: An Essential Service for Library 2.0, by Joan Giannone, is one of the podcasts I listened to. It’s all about how to reach out to patrons who are reluctant to ask the staff for help. Joan Giannone’s specialty is in this area, and she works with librarians and staff on ways to make this happen. This podcast has slides and can be used as training to implement roving. Ms. Giannone explains that Library 2.0 is all about the users and reaching out to those who are reluctant to ask for help. She says that the library staff should be a “roving reference”, which means the staff should actively seek out those who do not use the library’s services to its fullest (Giannone, 2007). The podcast then goes into detail on how to implement the roving technique into libraries and the challenges, such as library layout and getting the staff on-board, that a librarian may face.
References
Giannone, J. (2007, December 11). Guide to Roving: An Essential Service for Library 2.0 [audio and slide files]. Retrieved from http://www.sirsidynixinstitute.com/Resources/Podcasts/20071211_giannone.mp3
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